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Technotask

Why Us

Transforming CX one interaction at a time

We’re a next-gen contact center committed to delivering personalized CX to our global clients with our diverse workforce, and tech innovations at scale. 

About Us

Overview

Technotask is an AI-driven Contact Center service provider that offers a comprehensive suite of solutions designed to enhance the customer experience for businesses worldwide. We offer a blend of Gen-AI technology & industry expertise that gives the company a competitive edge, allowing it to meet the unique needs of international brands in diverse industries.

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Mission

To be at the forefront of tech innovation, driving unparalleled customer satisfaction worldwide. Empower our diverse workforce to thrive in a dynamic digital landscape.

Vision

To revolutionize global customer experiences through innovative AI-powered solutions. Foster seamless interactions and exceed client expectations at every touchpoint.

Story of Resilience & Excellence

Year 2020

Our Establishment

Founded by 3 industry veterans - Syed Adil Husain, Manoj Kumar Biswas & P. Vaibhav Naidu.

Started with 1 Line of Business (LOB), 15 employees, and 1 Delivery Center in Bhopal, Madhya Pradesh.

Year 2021

Expansion and Growth

Expanded to 1103 employees across 5 Delivery Centers, including 1 international center.

Successfully served 15 diverse clients, establishing a foothold in the industry.

Year 2022

Scaling New Heights

Employee count surged to 3200, reflecting rapid expansion.

Expanded to 11 Delivery Centers, including 2 international centers.

Diversified service offerings across 28 LOBs, catering to 25 esteemed clients worldwide.

Year 2023

Global Presence and Expertise

Continued growth with 4567 employees.

Expanded to 13 Delivery Centers and established a presence in 3 international locations.

Enhanced service portfolio to 36 LOBs, serving 32 global clients with excellence.

Year 2024

Thriving for Excellence

Employee count reached 5200, solidifying our position as a leading employer.

Expanded to over 16 Delivery Centers, with a presence in 6 countries.

Proudly serving 48 LOBs with a commitment to excellence, trusted by 40 global clients for their outsourcing needs.

Success Stories

Problem Statement: 

Facing the adverse impact of the new RBI guidelines in 2022, our client was at risk of losing a substantial portion of their customer base, leading to revenue loss.

Solutions offered by Technotask:

  • Introduced a new line of business (LOB) focused on anti-fraud measures to handle red flag scenarios.
  • Deployed a dedicated team of 10 trained personnel to manage concerns and implemented a CIBIL squad to monitor credit ratings.
  • Achieved a remarkable 70% reduction in customer complaints within six months.
  • Expanded the Online Reputation Management (ORM) team with 12 additional resources to mitigate the negative effects of RBI regulations.
  • Enhanced client value by increasing their customer base and significantly reducing fraud cases, resulting in substantial revenue growth.

Impact:

 Technotask successfully increased the client's customer base and achieved a significant 35% reduction in fraud cases, demonstrating effective risk mitigation and growth strategies.

Problem Statement

Our goal was to effectively transition users from Freemium to Premium services.

Solutions offered by Technotask:

  • Targeted users generating 8-14 invoices monthly, achieving a higher conversion ratio.
  • Enhanced product features significantly, resulting in a 70% conversion rate.
  • Stabilized Premium charges at ₹19,990 annually, maintaining a 52% conversion rate.
  • Facilitated a sixfold increase in client revenue within a year.
  • Recognized in Fortune's "40 under 30" list in 2022.

Impact:

The client's revenue surged sixfold, showcasing a remarkable business transformation.

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