Services: Billing Support, Outage Management, New Connections
We bring efficiency and transparency across all touchpoints of electricity service delivery.
Billing Support Services
With automated payment reminders, digital receipts, and self-service options, our state electricity billing support services simplify customer interactions. Integrated CRMs allow call center agents to resolve billing issues instantly while reducing manual errors and paperwork.
Outage Management Systems
Technotask’s state electricity outage management services use predictive analytics and real-time monitoring to minimize downtime. Field teams receive instant outage alerts, enabling faster restoration and proactive maintenance that prevents service disruptions.
New Connections & Service Requests
Citizens can apply for new connections or upgrades online, track progress in real time, and receive SMS updates at every stage. Departments gain access to centralized dashboards for workload visibility and SLA compliance.
Customer Helplines & IVR
Multilingual IVR systems and chat-based support ensure that every query - from billing to supply issues - is answered promptly, fostering greater trust and satisfaction.
Benefits: Improved Efficiency, Reduced Downtime
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Operational Efficiency: Automation reduces administrative load and human error.
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Enhanced Revenue Collection: Digital payments improve transparency and reduce leakages.
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Higher Citizen Satisfaction Real-time updates and grievance tracking build confidence in utility governance.
Digitize Electricity Board Services
Power governance, the smart way.